Speed, Care & Seamless Returns

If your parcel has not yet been collected by the courier, we can update your delivery address immediately. Call our Auckland store on +64 9 378 4512 as soon as possible with your order reference number. Once dispatched, you can redirect the delivery via your NZ Post tracking link.

Currently, we prioritize New Zealand nationwide fulfillment, including offshore islands (Waiheke, Great Barrier, and Chatham Islands). For Australian orders or specialty international requests, please email us directly before placing your order so we can calculate freight and customs paperwork.

Need a half-size up or a wider fit? You can visit our Vulcan Lane store for an instant exchange and fitting assessment, or return your pair by courier. Once we verify the item is clean and unworn, we ship your replacement pair freight-free within New Zealand.

Once your return is checked into our Auckland hub, our team issues your refund within 48 hours. Depending on your bank or payment provider (Visa, Mastercard, Afterpay), the funds typically appear in your account within 3 to 5 business days.

In accordance with the New Zealand Consumer Guarantees Act, if an item has a minor defect we will arrange an authorized repair or direct replacement. For major structural failures, you have the choice of a brand-new replacement product or a 100% refund.

Your digital tax invoice, order confirmation email, or online order number is all we need. If you purchased in-store at Vulcan Lane, we can also look up your transaction using your registered phone number or bank transaction reference.